Month: May 2019

Insurance Fraud – A Case Study
20 May
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Insurance Fraud – A Case Study

The policyholder had submitted a claim that his BMW 1 Series vehicle had been stolen at the end of March 2018. The initial contact centre staff member taking the details raised a concern and the claims management team put one of their investigators on it.

 

The investigator came back and notified the company that there was “nothing” suspicious about the claim, that they found the policyholder to be “entirely believable” and that they had “no concerns”. The insurance company weren’t convinced – the policyholder couldn’t locate his V5, his crime reference number for reporting it did not appear valid and he allegedly changed the location of where he said it was last parked once it was pointed out to him that there was heavy CCTV coverage in that area. Read more about Insurance Fraud – A Case Study …

Investigating Employee Concerns – A Case Study
13 May
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Investigating Employee Concerns – A Case Study

surveillance photographerOur Newcastle city centre based client got in touch with us after having Surmount recommended to them by a previous organisation we’d worked with, checking us out online and liking what they saw. They brought us in to consult with regards to concerns they had regarding one of their staff.

The staff member had a sales role within the company that required them to travel the region and meet with selected prospective customers that had been cultivated by the company’s engagement team. The prerequisite of the job was that a certain amount of sales calls per day was expected. Read more about Investigating Employee Concerns – A Case Study …

A Guide To Combating Harassment
06 May
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A Guide To Combating Harassment

In light of a recent news story in which Office for National Statistics data shows that in Sunderland alone, 3,203 cases of stalking, harassment or malicious communications were reported between October 2017 and September 2018, we have decided to re-up one of our most acclaimed guidance posts from the last eighteen months.

After all, it remains the case that more and more individuals around Tyne and Wear are coming to professional private investigation companies such as ours to help them try to evidence and deal with harassment as a civil matter in order to bring about an end to the distress it is causing in their lives.

Incidents of harassment, more so in the age of growing social media platforms, are increasing and police services are now de-prioritising dealing with it due to an ongoing staffing and funding crisis. Read more about A Guide To Combating Harassment …